If we make a mistake on an order (like shipping the wrong item, size or defective product which is rare), we will make it right, just contact us to let us know.
If you would like to exchange an item, we suggest placing a new order for the correct item and send the incorrect item back to us for a refund. Customer is responsible for paying to get the item to us. Once we receive the item, we will refund you for the purchase price of the returned item (original shipping costs are not refundable).
If a customer needs to return and item to us, we ask that you notify us within one week of receiving the shipment. Shipments that are returned without our prior approval will not be processed.
All items must be in their original unworn and unwashed condition with all tags attached (if applicable) and be free of any stains or smells to qualify for a return. All toys and items in retail packaging must be returned in their original condition with all pieces and unopened packaging.
If a customer would like to return an item for a refund, or exchange, the customer is responsible for paying the shipping to get the item to us. Once we receive the item, we will issue a refund for the cost of the item minus any shipping costs (original shipping costs are not refundable).
PLEASE NOTE: ITEMS BOUGHT WITH FREE SHIPPING PROMOTION CAN NOT BE EXCHANGED OR RETURNED.
Please email Customer_Service@edeadshop.com BEFORE you mail any returns or exchanges.
40 Conger Street Suite 1510-B, Bloomfield, NJ 07003
+1 (973) 207-6616