When will I get my stuff? Most orders are processed within 1-2 business days, and take approx 5-7 days for standard delivery. Orders placed on Friday Afternoon, Saturday or Sunday usually do not leave the shop until Monday afternoon.
Each item we sell comes with a 30-day guarantee against defects. We inspect each item as it leaves our shop, returns for defect are very rare. Defective merchandise will be replaced immediately upon receipt of the defective product. We will issue a refund immediately or re-ship the item back to you free of charge.
Merchandise can be returned for exchanges or refunds within 30 days after purchase provided they have not been worn soiled or damaged. Returns must be in re-saleable condition. The customer is responsible for all shipping charges that apply to returns.
If there are any problems with my order, will I be informed? If there are any problems with your order (i.e. an item is out of stock, your credit card information was invalid, etc.), you should receive an email from an online services representative or a phone call within 2 business days.
If I have already placed an order on the web, can I change it? You can change or cancel your order by sending an email to email@example.com. We will do our best to change your order providing you reach us before your package leaves our warehouse.